While many small business start out as one-person operations, it is not uncommon for employers to hire on additional help as they grow. Whether your employees are part time, full time, family or someone you hired from an add, being a good boss and knowing how to effectively manage people is a skill that is invaluable if you want to keep your business running successfully.
Once you have found these incredible people, it is just as important to put time and effort into being a leader that your team can both respect and trust. This will go a long way toward keeping these incredible people on your staff because, let’s face it, it’s hard to find good people and everyone is looking. You don’t want to miss out on an incredible staff member because of ineffective management.
When you start thinking of yourself in terms of someone that leads others, the choices you make begin to change. True leaders are able to get the job done with a force of will and a strength of character that makes those on their team believe in them and that confidence translates into getting the job done and getting it done well.
When you are able to laugh at yourself and are able to make others laugh at a stressful situation, you can dispel any tension that keeps your team from being productive. Maintaining your sense of humor will help you keep perspective as well as make you more approachable and will continue to build the respect of your employees.
It is important to know your own strengths and weaknesses as well as those of your team. This is so you can accurately anticipate any problems and areas for development and growth.
Whether you are hiring a new employee and giving them a job description or whether you are setting service quality standards for new customers, it is important to set the proper expectations. It is also important to acknowledge when those expectations have been met, reward your employees when they have been exceeded, and hold them accountable when they are not met. If you have not clearly explained what you expect from people, it is unfair to blame or punish when you’re expectations are not met.
Don’t be afraid to take your time to find someone of quality to fill any of the positions you’re seeking. Taking that additional time will actually save you time and money in the long run because a competent employee can hit a point of efficiency far faster than someone who is not quite the right fit that was hired to fill an immediate hole. The opposite can be said for someone who is disruptive or who is failing to perform at the level you have communicated. Take the necessary steps to move them out in an expedient and clear manner.
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